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Case Studies

We work closely with NHS organisations all over the country to replace outdated, time-consuming and error-prone paper processes, with affordable digital systems and more efficient ways of working.

Case Studies

The success stories below show how our NHS partners can overcome the day-to-day challenges they face in the back and middle office.

Smartcard service sees Cambridgeshire staff smiling

A 'flawless' service gives staff access to vital information, where and when needed.

Innovative "anytime" payroll service increases staff satisfaction

An innovative new payroll service from NHS Shared Business Services reduces reliance on traditional monthly deadlines, enabling faster onboarding and pay changes, swift recovery of overpayments and hundreds of thousands of pounds in efficiency savings.

New ICS benchmarking blueprint for NHS finance and procurement

NHS SBS partners with Norfolk and Waveney Integrated Care System to develop Insight Diagnostic solution

Lewisham and Greenwich NHS Trust

Lewisham and Greenwich Trust partnered with NHS Shared Business Services to discover how robots can reduce resources spent on repetitive manual processes.

Royal Free London

Royal Free London NHS Foundation Trust turns to NHS Shared Business Services to help implement greater workforce efficiencies.

Healthier Wigan

To support recommissioning of mental health services in Wigan, the CCG turned to NHS SBS to help manage the complex procurement and commercial process.

Covid-19 highlights value of NHS SBS Integrated Procurement Service

Our partnership with Cambridgeshire Community Services NHS Trust ensured that local healthcare services remained open across all 120 sites during the pandemic.

Workforce Analytics

We worked with Medway NHS Foundation Trust to develop a data science solution to improve staff retention by predicting NHS employees who are at risk of leaving.

Responding to Covid-19

Working with NHS England and NHS Improvement and provider trusts, we ensured that despite a huge increase in demand, essential services remained uninterrupted.

CCG Mergers - Maximising Commissioning Efficiencies

Due to its expertise in transforming processes and developing efficiencies, NHS SBS was asked to partner with NHS E&I to merge 74 CCG financial ledgers.