Contact Us

If your query relates to your pay or pension:

• The quickest way to log and track your enquiry is to use our dedicated Employment Services portal at Self-Service Portal, using your Electronic Staff Record (ESR) email address
• If you experience any difficulties registering for the self-service portal, please visit Self-Service Portal and click on 'registration issue'
• If you have not been an NHS employee for more than a month, or are unable to log on to the portal for any reason, please call us on 0303 123 1144. Lines are open Monday-Friday; 8am-6pm. On occasion your waiting time may be longer than we'd like, so to save time you can choose to leave a voicemail with your assignment (staff) number, contact details and a brief description of your query, and a case will be logged for you with the relevant team

If your query is in relation to our Framework Agreements then please use the Framework Enquiry Form.