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COVID-19 - our response

Latest updates regarding the ongoing COVID-19 situation will be displayed here.

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Case Studies

The success stories below show how our NHS partners can overcome the day-to-day challenges they face in the back and middle office.

Covid-19 Response I

Responding to Covid-19


This page is updated regularly - please bookmark it for easy reference.

If you work for an NHS organisation which is a client of NHS SBS, please click here to receive updates by email.

The COVID-19 situation is evolving rapidly, and our focus at NHS Shared Business Services continues to be to support our clients and the wider NHS in ensuring that staff are paid, orders are processed, suppliers are paid and cash moves around the NHS.

In line with government guidance, which we review daily, we are aiming to transition to a home working model. Please bear with us during this period; our focus is on ensuring continuity of core services but there may be some impact on other services.

We have invoked company-wide business continuity management to best support our staff and client service delivery, proactively implementing proportionate policy and process updates in response to impact and risk.

We continue to communicate daily with our employees and are implementing hygiene, travel, work and medical advice in line with government guidance across all sites.

Some of the measures we have already put in place to protect our staff include:

  • Office closures and social distancing, via remote working whenever possible
  • Flexible working to support remote and on-site colleagues, to continue delivery of service
  • Self-quarantining and reporting protocols
  • International and UK travel restrictions
  • Split teams


Throughout these unprecedented times we continue to take a pragmatic approach and will work with you to ensure we continue to deliver the vital services on which you rely.

Finally, it goes without saying that the health and safety of our people and our ability to continue to support you during this time are our priorities.

Thank you for your support.

For the latest service updates, please see the links below:

ISAE 3402 audits

We were planning to distribute our International Standard on Assurance Engagements 3402 (ISAE 3402) audit reports for all  lines of business on 17 April. However, we have taken the decision with our auditors PwC to delay the distribution of the reports by two weeks. This will allow our operational colleagues to continue to focus on service delivery during this time and to agree the appropriate wording for the audit reports. We would like to assure you that although we are adapting some of our processes to accommodate the changing environment, our focus is still on ensuring that we have appropriate governance and controls in place across our business. The revised date for the distribution of the ISAE 3402 assurance reports is 1 May 2020.


Information & Technology Services

IT Servicedesk (Cambridge & Peterborough NHS FT and Cambridge Community Services Trust only). Following government guidelines, to enable our workforce to work from home in a safe environment, the decision has been made to transfer the NHS SBS IT Service Desk to an email service. Detailed User Instructions have been provided to both of our clients for onward distribution.


COVID-19 - Employment Services Update
Employment Services updates from NHS Shared Business Services in relation to COVID-19.
COVID-19 - Finance & Accounting Service Update
Finance & Accounting service updates from NHS Shared Business Services in relation to COVID-19.
COVID-19 - Procurement Service Update
Procurement service updates from NHS Shared Business Services in relation to COVID-19.

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