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Contacting Us About Your Pay and Pensions

Contacting Us About Your Pay and Pensions

 Contacting Us About Your Pay and Pensions


We know that for every minute that you are on the phone trying to speak to us is time away for your jobs and more importantly patients.

We also appreciate that at times around payday, the call wait times on our Service Desk may be higher than usual. That is why we have tried to make our digital services - like the Self-Service Portal and our free pay app, MySBSPay - a quicker way for you to get a response.

There are a number of different ways that you can get in touch with us about your pay or pension. You can choose from the options below:

Access Our 24/7 Employee Self-Service PortalAccess Our 24/7 Employee Self-Service Portal
Log-on to our Self-Service Portal to raise and track any queries directly with our payroll and pensions teams, and access key information and FAQs.

Access Portal Self Service Portal

Call Our Employee Service DeskCall Our Employee Service Desk
We are keen to ensure your query reaches the right person, first time. Call and speak to an advisor on 0303 123 1144 for pay, pension and any other enquiries. Open 8am - 6pm Monday to Friday (except Bank Holidays)

Download Our Free Pay App, MySBSPayDownload Our Free Pay App, MySBSPay
Over 100,000 employees have been enjoying the accessibility and flexibility of our free pay app, MySBSPay, where you can view and download your payslips and access FAQs.

Download App MySBSPay Redirect


An Overall Guide to the Employee Service Desk

Want to know more about contacting us with your query? Want to find out about the benefits of using the Self-Service Portal, the priorities in which enquiries are dealt with, or even the timescales to answering specific types of queries?

Sometimes there may be something you are unhappy with and therefore you'd like to follow our complaints procedure.

You can access or download our brochure below to find out more about we aim to support you and colleagues across the NHS just like you.

Contacting NHS SBS About Your Pay & Pensions (PDF) [5MB]


Helpful Support & Guides

Our priority is answering your query as quickly, and completely as possible. That is why we try and sign post you to the best place to get a faster, more accurate response to your query.

Using the Self-Service PortalUsing the Self-Service Portal
We appreciate that using online tools can sometimes be a pain. Our guides explain exactly how to get set up on our Self-Service Portal: 

NHS Employee Portal User Guide NHS Employee Portal User Guide Redirect     NHS Professionals Portal User Guide NHS Professionals Portal User Guide Redirect

HR Manager Portal User Guide HR Manager Portal User Guide Redirect     AfC Pay Award Q&A AfC Pay Award Q&A redirect     M&D Pay Award Q&A M&D Pay Award Redirect 


Getting answers to tax codesGetting answers to tax codes
Some things are sadly out of our control, like tax codes provided by the Government. This useful guide will direct you to the right place, first time:

Answering Personal Tax Questions Personal Tax Redirect

Getting pension statements

Pension statements
Annual Pension Benefit Statements can be obtained from the NHS Total Reward Statement portal. Please use the link below, or access via ESR self-service:

Total Reward Statements Pensions - Total Reward Statements


Use our secure log in to raise and track any queries directly with our dedicated payroll and pensions teams, or to find answers to frequently asked questions.

If you are a registered portal user, please log in here:

Login Self-Service Portal (pay & pensions)


If this is your first time visting our portal, please register here:

Registration Self-Service Portal Registration (pay & pensions)


Download the FREE MySBSPay app on Apple and Android devices:


App Store Google Play