Framework Agreement Description
The communication appointment reminder alert services framework provides access to communication and appointment reminder technology. The aim of this framework is to support the aim of reducing the number of missed patient appointments. The forms of communication included within this framework are; SMS, email, IVR, agent calls, hybrid mail and internet communications. The Friends and Family Test (FFT) can also be procured via this agreement.
Framework Agreement Information
Communication Appointment Reminder Alert Services 2 [492KB]
When does it start?
01 September 2017 - 31 August 2021
Who can take advantage?
NHS and Public Sector Organisations, especially Local Authorities
About this Framework Agreement
Lot 1 - SMS Managed Service
This method is the most common due to the increasing use of text messages - especially with younger people, who are most likely to forget about appointments.
Lot 2 - Managed Email Solutions
This method is intended for personal computers and hand held devices such as smart phones. This service has all the functionality of the text message service while having nany of the character limits.
Lot 3 - Interactive Voice Response (IVR) System
This method uses secure IVR messaging via mobile and landline phones.
Lot 4 - Agent Calls
This method uses decentralised remote agents to make outgoing calls only. This may include short term call offs and the use of temporary agents to cover fluctuations in demand.
Lot 5 - Hybrid Mail
This method allows for mail to be sent from an on or off site location to be printed and sent using digital data.
Lot 6 - Internet Communication
This method allows for communication through online services such as smartphone applications.
| Benefits of using this agreement
• BESPOKE SERVICE
Organisations can specify their exact needs and tailor services to get best value and 'fit'.
• BUNDLED SERVICE EFFICIENCY
Opportunity to bundle service areas together to deliver efficiency and enhance savings.
• CONTRACT MANAGEMENT
Supplier performance, customer satisfaction and spend against this contract are monitored on an ongoing basis by NHS SBS.
• COST AVOIDENCE
No need to run complex procurements in-house.
• INNOVATION
Opportunity to access innovative solutions and products through suppliers known for technological advancements.
• MINI-COMPETITION
Opportunity to meet the bespoke requirements of each organisation and drive down pricing.
• PRE-EMPLOYMENT CHECKS
Are undertaken to verify interpreter qualifications, language ability, employment references and basic/enhanced DBS checks.
• SUPPLIER SPECIALISATION
Lots broken down into separate areas to increase specialities of the suppliers. |
View the framework agreements
View the framework agreements
Supplier Details and Lots
Lot | Description | Suppliers |
| Lot 1 | SMS | Healthcare Communications UK Ltd, Netcall Telecom Ltd, OpenMarket, Soft Option Technologies, SRCL, Storacall Technology Ltd (ta X-on), Textlocal, Wirefast Limited |
| Lot 2 | Email | DrDoctor, Healthcare Communications UK Ltd, Netcall Telecom Ltd, OpenMarket, SRCL, Synertec Limited |
| Lot 3 | IVR | HHealthcare Communications UK Ltd, OpenMarket, Netcall Telecom Ltd, SRCL, Storacall Technology Ltd (ta X-on) |
| Lot 4 | Agent Calls | Healthcare Communications UK Ltd, SRCL, Stellar Europe LLC |
| Lot 5 | Hybrid Mail | CCFH Docmail Ltd, Healthcare Communications UK Ltd, MBA Group Limited, Royal Mail Group, Paragon Customer Communications, SRCL, Synertec Limited |
| Lot 6 | Internet Communication | Healthcare Communications UK Ltd, Netcall Telecom Ltd, OpenMarket, Soft Option Technologies, SRCL |
Related Frameworks
You might also be interested to find out more about our related frameworks:
Digital Workplace Solutions
Healthcare Clinical Information Systems
Link 2: IT Hardware and Services
Technology Enabled Care Services
E: NSBS.contractenquiries@nhs.net
For more framework agreements see our
Framework Agreements Portfolio [577KB]
