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Interpretation and Translation Services

Framework Agreement Description

The Interpretation and Translation Services Framework provides a variety of translation and interpretation services. The services on this framework agreement include face to face (spoken language), British sign language (BSL), telephone interpretation and translation, document translation, plus video translation and interpretation.

Framework Agreement Information

Interpretation and Translation Services [471KB]

Interpretation and Translation Services

Framework Agreement Information Interpretation and Translation Services Framework

When does it start?
01 November 2016 - 30 April 2021

Who can take advantage?
Any Public Sector Organisations (including non NHS)

What does the framework cover?
The NHS SBS Interpretation and Translation Services Framework covers all of your service needs. The Service Level Agreement (SLA) is flexible enough to be amended to reflect local demand, fill rates and travel cost considerations.
• Lot 1 Face to Face (spoken language)
• Lot 2 British Sign Language (BSL)
• Lot 3 Telephone Interpreting
• Lot 4 Document Translation
• Lot 5 One Stop Shop

What are the benefits of using the framework?
We ensure annual supplier audits are conducted, giving you confidence that interpreters are fully compliant with the specification. Pre-employment checks conducted to verify interpreter qualifications, language ability, employment references and basic/enhanced DBS checks.
Competitive regional pricing for Lot 1 face-to-face and Lot 2 British sign language. Eight regions covering England to enable local pricing and providers. Discounts are available based on committed spend/volume via a mini-competition.
The framework offers a range of suppliers providing you with lots of choice and offers the option to direct award or run a mini-competition processes to select your preferred supplier(s).
There is no need for you to repeat the procurement process; simply appoint a supplier through this framework and sign a Service Level Agreement (SLA).

Framework for Interpretation & Translation Services
The framework was developed with stakeholders from Central Manchester University Hospitals NHS Foundation Trust, Salford Royal NHS Foundation Trust, The Christie Hospital NHS Foundation Trust, Greater Manchester West Mental Health NHS Foundation Trust, Salford City Council, Bolton NHS Foundation Trust, Bridgewater Community Healthcare NHS Foundation Trust University Hospital of South Manchester NHS Foundation Trust, supporting development of the specification and evaluation.

View the framework agreements View the framework agreements

Supplier Details


Service Details

 AA Global Language Services Ltd


 Capita Group Plc

 Face-to-Face, Telephone, One Stop Shop

 DA Languages


 Global Translation Services Ltd


 Interpreting Translation Line (ITL)

 British Sign Language, Telephone

 Language Empire

 Face-to-Face, British Sign Language

 Language Line Solutions

 Face-to-Face, British Sign Language, Telephone, One Stop Shop

 ONCALL Interpreters Ltd


 Papillon Translation Ltd


 Silent Sounds Communications Ltd

 Face-to-Face, British Sign Language

 Stockport Council


 The Big Word

 Face-to-Face, Telephone

 The Language Shop

 Face-to-Face, British Sign Language


Related Frameworks

You might also be interested to find out more about our related frameworks:

Bill Validation, Recovery and Compliance Services

Travel Management, Expense Management and Workspace Optimisation

Workforce & Wellbeing Services


Framework Contact Info Telephone

E: NSBS.contractenquiries@nhs.net

For more framework agreements see our  Framework Agreements Portfolio [212KB]

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