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Shared Services Plus

As a member of the NHS family, we appreciate the challenging, complex and changing landscape that Providers and Commissioners operate in

Shared Services Plus imageThat's why we've developed Shared Services Plus - a range of products and services which provide targeted solutions in key areas such as recruitment, workforce efficiency, income collection and catalogue management.

All our Shared Services Plus are delivered by experts, and can be used alone, or as part of a bespoke and integrated package.  They can help:

  • Meet the targets in Lord Carter's operational productivity review
  • Identify, deliver and monitor Cost Improvement Programmes
  • Recruit, train and deploy staff effectively


ICON Income Collection

By giving customers more ways to pay - online via a shopping cart; in person via chip and pin, or over the phone - ICON can increase non-invoiced payment collection such as overseas and private patient fees by up to 50%. Incredibly easy to use, ICON integrates with Oracle and gives you the ability to maximise your income collection and work more efficiently.  See our case study on how University Hospital Southampton FT has used ICON for more information.

Catalogue Content Management Services

Focusing requisitions on contracted, best value products is key to help you meet the Carter targets and your own procurement objectives.  Our service realigns your catalogue content and maintains it, giving savings recommendations and comprehensive management information along the way. Costing less than most in-house solutions and carrying out c.27,000 line amendments and cleanses per month, our service means requisitioning can be done easily and compliantly by clinical and support staff, saving time and money.

Recruitment Services

Our recruitment consultants have worked in Trusts across the country to help improve their processes, giving us unrivalled knowledge of the challenges facing the NHS. With this knowledge we have invested in our systems and processes to match the best practices. Optimised recruitment cost per starter is £182 less than average.

Workforce Efficiency Consultancy

NHS organisations are under increasing pressure to streamline and make efficiencies in internal processes to support cost savings. Our experienced consultants can work with you to carry out an unbiased review of your HR and workforce processes to see how they could be streamlined and identify areas which could potentially be outsourced or automated. This includes expenses, rostering, absence reporting, payroll, pensions and more.

VAT Consultancy

As NHS bodies explore innovative ways of working, it's imperative to consider VAT at the outset to maximise VAT efficiency. We offer a comprehensive VAT advisory service ranging from enhanced Contracted Out Services reviews, advice on contracts, liaison with HMRC, capital reviews and more. All work is undertaken by senior VAT consultants with years of experience working in NHS VAT for the big four, HMRC and as in-house.

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