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Clinical Advisors

Our clinical advisors offer a wealth of experience and can help you facilitate strong partnerships and support you in generating savings.

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With more pressure than ever for NHS Trusts to generate savings, it is vital to implement processes that involve standardisation, risk mitigation and improvement of patient safety. Therefore a strong partnership between our procurement teams and clinicians is a key dependency.



Our advisors understand and empathise with the need to ensure product usability and clinical suitability. This can be achieved by gaining clinical approval areas such as standardisation, risk assessment, rationalisation, clinical evaluations and opportunities to switch.


Meet our advisors

   Name: Norma Callaghan - Senior Clinical Advisor

   Qualifications: ENG, RGN, DiPns, BA (Hons) Business Studies, MCIPS

   Phone: 0161 212 3718

   Email: norma_callaghan@nhs.net 

   Areas of responsibility: Theatre, critical care, medical and surgical products

Norma qualified in 1981 as an ENG at the Royal Liverpool Teaching Hospitals.

She immediately took up a post in theatre at Broadgreen Hospital, where she developed clinical expertise in Theatre and Anaesthetic Nursing, before moving to Plymouth Hospitals in 1988.

Norma continued to specialise in theatre nursing and completed her RGN training, ENB 183 Operating Theatre Course and Diploma in both nursing and business studies, before eventually moving into procurement in 2001.

Norma has worked in three Acute Trusts whilst developing her business and purchasing knowledge, before moving to NHS Shared Business Services in 2014.

Norma uses her interpersonal, leadership and motivational skills to drive strategic change, improve service delivery and ensure quality of care is not compromised, simultaneously reducing cost pressures, thus contributing to the profitability and success of the organisations and NHS Trusts that we serve.


   Name: Susan Mason - Senior Clinical Advisor

   Qualifications: PGDip, BSc (Hons), RN

   Phone: 0161 212 3939

   Email: susan.mason5@nhs.net 

   Areas of responsibility: Community Provision, Wound care, Critical Care and Mental Health

Susan qualified following training at Staffordshire School of Nursing. She worked in acute settings, on medical wards and settled on intensive care for five years. Susan then commenced her career in the community as a district nurse and then specialised in the field of Tissue Viability. Whilst within this role she continued with the ethos of lifelong learning, gaining her nurse prescribing qualification.

Susan became the Clinical Lead/ Manager for Tissue Viability in a large Primary Care Trust, responsible for staff educational programmes within that speciality, along with the development of competencies, guidelines and ensuring collaborative working across primary and secondary care which was adopted to create a seamless Tissue Viability service. Her aim was to promote a culture of best practice and ensuring the most cost effective methods were explored and implemented where required.

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