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Healthcare Improvement Solutions

Providing the right people, processes and performance you need to deliver transformational change.

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Case Studies

The success story below shows how our NHS partners can overcome the day-to-day challenges they face in the back and middle office.

NHS Liverpool CCG

Pioneering telehealth initiative for thousands of patients living with long term conditions



Demand upon health and care services continues to increase - people are living longer, with multiple and more complex health conditions.

Commissioners and providers of health and care services are faced with increasing pressure to transform; providing more efficient, safer, higher quality and more user-centric services. The roadmap for this transformation has been defined to date by the Five Year Forward View and includes the development of integrated care systems and the challenge to deliver on the Carter Recommendations. There are also increasing constraints on internal resources which can hinder achievement of these objectives.

Ongoing and future challenges set out in the 10 year plan, require health and care organisations (led by STPs) to deliver measurable improvements in population health and to reduce health inequalities.



We support commissioners and providers to achieve their transformation objectives. By providing resources, skills and expertise, we help organisations make changes that will have impact; ensuring services are viable both now and in the future.

Healthcare Improvement SolutionsOur expert, independent team offer complete flexibility and our approach is bespoke to each organisation's needs. The key to our approach is insight and leadership from experienced and proven professionals, supported by our partners who provide niche expertise to add further value. This brings a unique blend of the best of the best, hands on, strategy creation and implementation.

The way we work with you also ensures skills transfer and development for your own people who are key to ongoing success, enhancing your future organisational memory and accelerating capability development.

Our team can drive improvements at pace, bringing iterative learning from our work with a wide variety of both health and care commissioners and providers.

Our service model is built upon our experience of designing and contracting new models of care. We recognise that no two systems or localities are the same, so our approach is always tailored to meet your specific organisational needs.

We also provide the independence and integrity that is an essential ingredient in working across organisations and local areas.



The benefits of working with us as your trusted partner include:

HIS Bullet Point  Bespoke solutions
Tailored to each assignment, based upon your starting point, local objectives and ultimate ambition

HIS Bullet Point  Expert navigation of legislative landscape
Providing assurance that legal obligations are met in a way that best addresses both local and statutory needs

HIS Bullet Point  Address in house skills/capacity gaps
Navigating complex change and delivering at greater pace using external expertise which blends well with your in-house team

HIS Bullet Point  Our collective knowledge
When you work with us you don't just get the benefit of the knowledge and experience of the team assigned to your project. You get the benefit of our collective knowledge and learning from our work with a wide variety of health and care systems nationally

HIS Bullet Point Our style
We inject passion, energy and enthusiasm supporting colleagues to think differently.



We are proud to be part of the NHS family
We are unique in providing services that represent value for money, with profits reinvested into the NHS as part of our joint venture with the Department of Health and Social Care.

Our Capability
Our team has a unique blend of extensive healthcare and commercial expertise, which is complemented with support and assurance from our partners and wider business, including specialist VAT advisory, BI analytics, and leading edge digital tech solutions from our parent company Sopra Steria to create a 'one stop shop' to support your needs.

Our services combine to create true flexibility, supporting whole-system transformation in the format you need to enable manageable patient outcome improvement and value for money.

Track Record
We have delivered audited savings of over £400 million to our NHS clients and our Healthcare Improvement Solutions team has an outstanding record of customer satisfaction.



South West London CCG


"Pulling off a procurement in seven weeks from first introduction, including advice, market engagement, ITQ, interview and outcome report is incredible. Especially mid-pandemic!"

Murrae Tolson, Strategic Commissioner Coordinator, My Care London


Manchester University NHS Foundation Trust


"Excellent engagement on the ongoing renal project.  End user department feedback excellent too. We would recommend NHS SBS to other colleagues, certainly for bespoke project work."

Linda Bailey, Deputy Director of Procurement, Manchester University NHS Foundation Trust


Viaduct Care CIC


"I've worked with Andrew for over two years. He is an exceptional programme director with skills in quality improvement and Lean too. He's led the development of Stockport's Discharge to Assess, Borough wide Business case and supported implementation and program reporting on performance and benefits realisation for Stockport Together. He has been a pleasure to work with, I wholeheartedly recommend him."

Dr Jaweeda Idoo, GP and Chair of the Board of Directors, Viaduct Care CIC


Find out more

Contact us at nsbs.healthcareimprovement@nhs.net or call 0113 201 3111 and ask for the Healthcare Improvement Solutions team

Complete Managed Service Solutions
Complete managed service solutions enables sustainable savings by improving your financial sustainability and delivering high quality services.
Efficiency and Sustainability
Our experienced professionals can offer support across a range of areas, bringing new ideas and evidence-based opportunities for efficiency and sustainability.
Integrated Care System Development
Our integrated care system team have extensive knowledge and experience. They provide practical advice and support to help work through problems.
Programme Management Solutions
Programme management solution is a tailored PMO offer, providing whatever depth and breadth of support is necessary to achieve your transformational strategy.
Systematic Quality Improvement
Via systematic quality improvement, we work with you to develop a tailored programme that embeds QI based on Lean and other tested improvement methodologies.

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