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Complete Managed Service Solutions

Implementing managed service contracts to improve your financial sustainability whilst delivering high quality services.

Complete Managed Service Solutions


The challenge

NHS organisations face ongoing funding challenges and are required to reduce deficits whilst safeguarding and improving the quality of services.

Managed services can help by enabling sustainable savings without the need for capital outlay, alongside improved service provision. Managed Service Solutions are available for a wide range of clinical and non-clinical specialisms, including:

Complete Managed Service Contract Solutions Table

VAT is often recoverable in line with HMRC's Contracted Out Services guidance. Working in partnership with our team of specialist VAT Consultants, we can support you to control and optimise your VAT Strategy.


Our approach

The procurement and contracting of managed services can be complex and time-consuming. NHS SBS provides a complete solution for the development and implementation of managed service contracts, enabling NHS organisations to comply with the Public Contract Regulations and HMRC's Contracted Out Services guidance and ensuring that your project or programme objectives are achieved.

Complete Managed Service Contract SolutionsAs a trusted partner, NHS SBS is able to bring together service design, commercial, procurement, project management and VAT consultancy,offering the experience and expertise you need to enable you to tackle the often conflicting challenges of service and cost improvement.

NHS SBS can offer a full-service solution tailored to your needs, always working to achieve your objectives and underpinned by expert stakeholder management, procurement and commercial advice. Or we can provide as much or as little support as you need - from specification development to VAT advice; from procurement to contract mobilisation and management.



The benefits of working with NHS SBS to enable the procurement and contracting of your managed service include:

HIS Bullet Point  Governance and assurance
We have experience of managing high-value managed service procurements, and have assurance processes in place to ensure compliance with procurement legislation and HMRC guidance.

HIS Bullet Point  Flexible contracting options
The procurement of the managed service can be carried out either as a bespoke project, or via one of NHS SBS's existing framework agreements. We will advise on the most appropriate route to contract award, ensuring you are able to achieve the desired outcomes within your timescale.

HIS Bullet Point  Aligned VAT Advice
We work in partnership with our team of specialist VAT consultants to offer a complete managed service contract solution.

HIS Bullet Point  Neutral and impartial
We seek only the best possible outcomes and are able to work across organisational boundaries with impartiality.


Why we're different

We are proud to be part of the NHS family
We are unique in providing services that represent value for money, with profits reinvested into the NHS as part of our joint venture with the Department of Health and Social Care.

Our Capability
Our team has a unique blend of extensive healthcare and commercial expertise, which is complemented with support and assurance from our wider business, including specialist VAT advisory, BI analytics, and leading edge digital tech solutions from our parent company Sopra Steria to create a "one stop shop" to support your needs.

Our services combine to create true flexibility, supporting whole-system transformation in the format you need to enable manageable patient outcome improvement and value for money.

Organisational Knowledge
When you work with NHS SBS you don't just get the benefit of the knowledge and experience of the team assigned to your project. You get the benefit of our collective knowledge and learning from our work with a wide variety of health and care commissioners and providers.

Consistency, resilience and governance
Working with our team ensures that there will be a consistent approach, boosting resilience and improving governance and control.

Track Record
We have delivered audited savings of over £400 million to our NHS clients and our Healthcare Improvement Solutions team has an outstanding record of customer satisfaction.


What our customers think

Manchester University NHS Foundation Trust logo"Excellent engagement on the ongoing renal project. End user department feedback excellent too. We would recommend NHS SBS to other colleagues, certainly for bespoke project work."

Linda Bailey, Deputy Director of Procurement Manchester University NHS Foundation Trust



Want to know more?

Contact us at or call 0113 201 3111 and ask for the Healthcare Improvement Solutions team